Shipping

Processing

Orders are packed and dispatched within 1–2 business days. Orders placed after 2:00 PM ET, or on weekends and holidays, begin processing the next business day.

You'll receive an order confirmation immediately, and a second email with tracking as soon as your parcel ships.

Shipping rates

Canada — free on orders over $100 CAD United States — free on orders over $150 USD

Below those amounts, shipping is calculated at checkout based on the weight of your order and your delivery address. You'll see the exact cost before you pay — nothing is added afterward.

An express option is available at checkout for an additional fee if you need your order faster.

Delivery estimates

Canada — 3–7 business days after dispatch United States — 5–10 business days after dispatch

These are estimates, not guarantees. Weather, customs processing, and carrier backlogs can add time, and we'll always tell you if we know about a delay affecting your order.

Import duties and taxes on U.S. orders

Please read this before you order.

Orders shipped to the United States may be subject to import duties, taxes, and customs brokerage fees. These are set and collected by U.S. Customs and the carrier. They are not included in your checkout total, and they are the responsibility of the recipient.

In most cases the carrier collects these charges at the time of delivery. The amount depends on your order value and current U.S. tariff schedules, and we aren't able to calculate or estimate it in advance.

If a parcel is refused at delivery and returned to us, the original shipping cost and any return charges will be deducted from your refund.

We know this isn't the answer anyone wants to read. We're working toward prepaid duties on U.S. orders. If this would be a problem for you, email info@khold.ca before ordering and we'll tell you what we can.

How we pack

Our formulas are manufactured under controlled low temperature, and we ship them the way we make them — in opaque, light-blocking packaging that protects heat- and light-sensitive actives in transit.

Every Khold formula goes through heat-stability and freeze-thaw testing during development. If your order arrives during a heatwave or a cold snap and the product feels warm or cold to the touch, the formula is still stable. Let it return to room temperature before use.

If anything about the condition of your parcel concerns you, email info@khold.ca and we'll sort it out.

Tracking

Every shipment is tracked. If your tracking hasn't updated in 3 business days, or the carrier has marked your parcel delivered and it isn't there, email info@khold.ca with your order number and we'll open a trace with the carrier.

Lost or damaged parcels

If your order arrives damaged, contact us within 5 days of delivery and we'll replace it at no cost to you. You don't need to send the damaged item back — photos are enough.

If a parcel is lost in transit, email us with your order number and we'll open a carrier trace and make it right.

Where we ship

We currently ship across Canada and to the United States. If you're somewhere else, join the list at the bottom of any page and we'll let you know when we reach you.

Questions

Email info@khold.ca and we'll get back to you within one business day.